Finally!!

Saturday: I got back to Alabama...to a house that had no internet...I informed the homeowners of the predicament...since they were in NY at the time...found out that the phone had gone out at the house...so the phone had gotten fixed, but somebody evidently forgot that they were also paying for DSL...

Sunday: they get back from NY and chat with ATT. They say the problem will be fixed by 6pm the next day.

Monday: a guy shows up right before 6pm...in what looks to be his own personal truck, no ATT logo or anything...and proceeds to inform us that he isn't the 'fix-it' guy, he is just the guy sent out to confirm that yes indeedy, we have a problem...makes sense right??? He says that someone will be by the next day to fix the problem...I am starting to get a bit frustrated...

Tuesday: NO ONE COMES. They call ATT, and they say that someone will be by the next day before 6PM.

Wednesday: NO ONE COMES. They call ATT, and they say that someone is scheduled to come by the next day, that nobody was scheduled to come out the day before, and that someone came by Tuesday AT 6PM (LIARS...there were TWO people at home, and one of us were watching out front to direct the ATT traffic to the problem area in case they got lost)...and that the reason they didn't come and have tea with us (actually not have tea, but say a glass of water, a nice chat...how about a KNOCK ON THE DOOR?) was because the dogs were outside. Yeah, they might sniff you to death.

Oh, and they tell us that someone will be by the house between the hours of 8AM and 7PM and to have someone there AND to keep the dogs inside the house...

(can you tell that I am not amused at this point?? Oh, and the homeowners by this point have spent at least 5 hours on the phone with ATT...and one of them is the Bishop of the ward here...he has MUCH more important things to be doing with his time...)

Thursday: At 10:00AM, it is still raining outside (started in the middle of the night). I joke with one of the homeowners that maybe this time they will drive by because of the rain...and by a miracle, a truck drives up to the house that actually bears the ATT logo on it. The guys name was Bart. I recommend him for any job on the planet. He promised to not leave until the problem was resolved. Turns out the idiot who 'fixed' the phone line paid no attention to the fact that they also have DSL, and so instead of going the extra mile and making sure everything was working properly, he did a quick fix to the phone line and didn't bother putting a line on that would support both the phone AND the DSL...

I asked this guy about the dogs, because apparently that was a big deal...he said he'd come over anyways, even if they were pitbulls. He carries pepper-spray. Man I like this guy. ATT, give him a raise!!!

Shame on ATT for a shoddy customer service job. Shame on them for sending a guy out who couldn't fix the problem in the first place. And thank goodness they have at least one person on staff that actually goes the extra mile to get things done. Even he was stuck on the phone for HOURS (I know, because I was there) with who knows who at ATT to get a few simple things fixed. He only did about 3 minutes worth of real work. The rest of the time he was on the phone. He got here just after 10AM. He left at 1:30pm.

K, done venting. Hi world, I'm back!!! :)